<통일·북한 정보 아카이브>
Total  0

통일과나눔 아카이브 8000만

전체메뉴

학술논문

남한 치과의사의 북한이탈주민에 대한 고정관념이 서비스 행동의도에 미치는 영향

The effect of Korean dentist's stereotyping on service behavioral intention toward North Korean refugees

상세내역
저자 김유경, 김용범, 노현종, 명훈
소속 및 직함 한국교통대학교
발행기관 한국치위생학회
학술지 한국치위생학회지
권호사항 13(1)
수록페이지 범위 및 쪽수 45-60
발행 시기 2025년
키워드 #감정   #북한이탈주민   #서비스 행동의도   #고정관념   #김유경   #김용범   #노현종   #명훈
조회수 5
원문보기
상세내역
초록
Objectives : The number of North Korean refugees is remarkably increasing nowadays and there are many social and cultural issues related to their settlements in Korea. Stereotyping of group is generally unique and has influences on emotions and behaviors. The aim of this study was to investigate the relationship among stereotyping, emotion and service behavior of South Korean dentist towards North Korean refugee. Methods : Questionnaires for stereotyping, emotions and service behaviors were devised based on previous researches. Two-hundred and eighteen Korean dentists were randomly chosen and questionnaires were distributed. Correlation analysis, reliability analysis and primary component analysis were performed. Student t-test and one-way ANOVA were done to elucidate differences according to demographic factors. To examine the relationship among constructs, regression analysis was performed. Results : Stereotyping, emotions, and service behaviors are significantly related each other construct. South Korean dentists' stereotyping and emotions toward North Korean refugees are significantly different from those toward South Korean but service behavioral intentions were not different according to any demographic factor. Conclusions : The results imply that more contacts and education system are necessary to South Korean dentists to change their negative stereotyping and emotions toward North Korean refugees although their service behaviors are not affected at the moment.
목차